Continuous Improvement and Planning
IT must continuously identify opportunities for operational optimization. This includes leveraging third party services and cloud services, ongoing labor management and service innovation, consolidation and retirement. After a decision, IT must track the cost and performance results to ensure projected ROI is achieved.
IT must become more agile by automating and continuously managing the budget, forecast and plan of IT. This allows for rapid response to changes in company strategy or economic climate. It also cements the alignment of IT with the business on an ongoing basis.
